Connects to any Computer Supported Telecommunication Applications (CSTA)-compliant switch.
Outbound, Inbound, Call Transfer, Conference, Recording, Web.
Delivers call (sub-second screen-pop) to agent:
- Waiting longest
- Most productive (new)
Outbound:
- Proprietary Predictive-dialing algorithm
- Constant maximization of connect rate while minimizing drop rate
- Clients have experienced reference-able 20% increases in productivity when switching from competitive dialers
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